Franz Laage

2023 / Dec 24 / 08:06 CET

The WSJ is drooling over how good Uniqlo’s self-checkout is. Uniqlo is a big Asian fashion retailer. They have a store in Hamburg that I went to, and I’ve got to say that the checkout experience is spectacular. You just have to dump your clothes in a bin, confirm the list of items on an iPad-powered register, pay, and leave. Please give me that experience at a regular supermarket's self-checkout. Both Edeka and REWE are horrible UX-wise. As the article states, they only shift the labor of scanning everything from the cashier to you. Uniqlo's process actually makes it more efficient.

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